Customer and Technical Support – U.S. and Canada

Troubleshoot and maximize your Brady solutions with documentation,
service requests, contact information and more – your work is our work.

Please Note: This form is intended for customers in the U.S. and Canada. Other visitors should use their country or region's website to request support.

Find a Product

Resources to Consider

Benchtop Printer Comparison Table
Portable Printer Comparison Table
Label Solutions Page
Sign Material Selector Guide
Safety Sign Header and Safety Sign Style selection guides
ANSI Pipe Marker Color and Size Guide
Safety Padlock Selector Guide
Resources Page a collection of product selection tools, comparison guides and other information.

Completing This Form

Looking for a product but not sure exactly what you need? Please tell us more:

What is the problem you are trying to solve? What is the application? What do you do at your facility?
Are there any special size, color or material requirements?
For labels, will you be using these with a Brady printer or software?

What to Expect

A case will be created and a Brady representative will make it a priority to respond as soon as possible.
For time-sensitive inquiries call our Customer Service Team directly at 1-800-263-6179.

Order Status

So we can better assist you, please provide the following information with your request:

Order # from your order acknowledgement
PO # if you provided one in the order
Brady Part # or Line # on your PO that you are needing assistance with

You will receive a response within 1 business day. For time-sensitive inquiries call our Customer Service Team directly at 1-888-250-3082.

Quotes

Completing This Form

New quotes, please provide:

The Brady Part # of the product
Any of the following details that are applicable: Color, Quantity, Material, Size, Application

Existing quotes, please provide:

Your Brady Quote #
Your specific request

What to Expect

A case will be created and a Brady representative will make it a priority to respond as soon as possible.
For time-sensitive inquiries call our Customer Service Team directly at 1-800-263-6179.

Product Technical Support

Resources to Consider

Printer Specific Support pages containing firmware, drivers, manuals, and related information.
Support Center page with FAQs, links, and other general support information.
Brady Knowledge Base a searchable collection of detailed articles on specific software and printer technical issues.

Completing This Form

So we can better assist you, please provide the following with your request:

A detailed description of the problem including the model and serial # of the Brady product
Recent changes that may be related - new computer? software update?
Is this the first-time setting up this Brady product?

What to Expect

A case will be created and a Brady representative will make it a priority to respond as soon as possible.
If the issue requires in-depth troubleshooting we may schedule a call to work through the issue.
For time-sensitive inquiries call our Technical Support Team directly at 1-800-643-8766.

How-To Product Help

Resources to Consider

Brady's YouTube Library a collection of product and safety videos.
Brady Knowledge Base a searchable collection of detailed articles on specific software and printer technical issues.

Completing This Form

Need help setting up your Brady printer or assistance with another product? Let us help!

To best serve you, please provide:

Product model
What you need to accomplish

What to Expect

A case will be created and a Brady representative will make it a priority to respond as soon as possible.
For time-sensitive inquiries call our Technical Support Team directly at 1-800-643-8766.

Printer Repair

Resources to Consider

Details of the printer repair process, list of eligible printer models, and pricing for repair of printers no longer under warranty.

Other Resources

Completing This Form

Brady offers warranty & non-warranty repair services. Printers under warranty are repaired free of charge.

Please do not ship a printer without first requesting a repair authorization.

What to Expect

A case will be created and a Brady representative will make it a priority to respond as soon as possible.
For time-sensitive inquiries call our Technical Support Team directly at 1-800-643-8766.

Software Activation

Resources to Consider

Brady's Self-Service License Portal

Activate, manage and transfer software licenses.
You will need the Brady Workstation license key and code emailed to you after purchase.
Managing Your Licenses in the Brady Software Self-Service Portal explains how to set up an account, manage licenses and what to do if you don't have your original email.

How to Find Your Software License Information
How to Transfer Your Brady Software License

Completing This Form

Use this form to contact our technical support team, if you need help with software activation or transferring licenses between users or computers.

What to Expect

A case will be created and a Brady representative will make it a priority to respond as soon as possible.
For time-sensitive inquiries call our Technical Support Team directly at 1-800-643-8766.

Returns and Refunds

Completing This Form

Use this form to request a return. Please include the following information with your request:

PO # if you provided one in the order
Brady Part #s and quantities of each part
Reason for the return

What to Expect

A case will be created and a Brady representative will make it a priority to respond as soon as possible.
You will be provided with a Return Material Authorization that is required before returning goods.
For time-sensitive inquiries call our Customer Service Team directly at 1-800-263-6179.

Please note we do not accept returns for custom or Made To Order items.

Refer to our Terms and Conditions for complete details.

Get Local Sales Help

Completing This Form

Prefer to talk through your business needs? Complete the form and a Brady Sales Representative will contact you directly.

What to Expect

A case will be created and a Brady representative will make it a priority to respond as soon as possible.
For time-sensitive inquiries call our Customer Service Team directly at 1-800-263-6179.

Other Help

Resources to Consider

Resource Center

Articles on a variety of safety and identification topics
Calculators and Assessment Tools
Product Finders and Data Sheets

Support Center

Printer Manuals, Software Updates, How-To Videos and more
FAQs for common order and technical support questions

Completing This Form

Need help with something else? Fill out the form and let us know how we can help.

What to Expect

A case will be created and a Brady representative will make it a priority to respond as soon as possible.

How can we help you?

Sorry, we need some more information to best serve you.

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What can we assist you with?

Tell us about your request Order or PO #

Please provide your Order or PO# so we can more quickly assist you.

Select from all products Please select your Brady printer Select your Brady software

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Please choose a product from the provided list. Please select your Brady printer from the provide list. Please select your Brady software from the provided list.

Serial Number Where to find your serial number