Technical Support Services

Standard Technical Support

Whether you need help with setup, troubleshooting, firmware upgrades or simply have questions about your printer, we're only a phone call or an e-mail away.

Contact us
Call: 1-800-643-8766
Email: or click here

Troubleshooting by Phone, Email or Webchat

We will help you with issues you may be having with your printer.  There is no charge to speak to our technical support team for troubleshooting and printer evaluation.

Free Basic Printer Setup

All Brady benchtop printer owners are eligible to receive our Stress-Free Printer Setup Service.  Simply give a call, and we'll walk you through:

  • Initial setup
  • Supply installation
  • Printer power up
  • Printing your first label
  • Software and driver installation
  • Basic cleaning and maintenance

Free Lifetime Firmware Upgrades

Keep your printer's firmware up-to-date and running as efficiently as possible by contacting our tech support team.  We'll work with you to make sure you're running the latest firmware on supported printer models.  Firmware updates that require a concurrent mechanical upgrade are very uncommon, but those upgrades can be quoted if applicable for your model printer.

Contact Us
Call: 1-800-643-8766
Email: or click here

Warranty Coverage, Repair and Maintenance

We stand by our printers and to prove it, we include a warranty on all printer purchases.

Brady 360 Printer Warranty and Care Plans 

Depending on the printer you own, it will fit into one of three plans.  Learn more.

Preventative Maintenance Services

For benchtop printers covered under 5-Year Warranty plans, you can send your printer to our repair team at the 2-year service mark and we’ll evaluate the operation of your printer, clean its moving parts, replace any wearable parts (other than the print head) and upgrade the firmware to the most current firmware-only revision – all for free. This provides you with the peace of mind that your investment is in top-running condition.

Preventative maintenance services are available for all current Brady benchtop printers excluding the Wraptor.

Brady Printer Training

If you’d like to go beyond the Stress-Free Basic Setup service outlined above, our tech-support team offers additional training online, over the phone, or on-site at your facility. These advanced sessions involve more complex integration of Brady printers and software within your IT environment.

Want to learn more or get a quote?

Contact Us